Returns & Exchanges
Returns are costly for businesses, both financially and environmentally. Processing them requires additional employee time as well as resources such as fuel and electricity. Unfortunately, we are used to free returns, but at the expense of our planet. MYMARINI stands for sustainable consumption, therefore we charge a fee of €4 for each return.
To avoid selection orders and returns, our service team will help you find the right style: firstname.lastname@example.org
From Germany & Austria
To return your MYMARINI you need your postal code and DHL tracking number (which you received in your shipping confirmation email). Instead of the DHL tracking number you can also enter your purchase number. You will find this on the invoice in the upper left corner (NOT the order number, which starts with ON).
Simply enter the numbers on our returns portal. This will generate a return label that you can use to send your return to us. The drop-off points indicated are only suggestions; you can drop off the return at any acceptance point of the respective parcel service.
To make it easier for us to allocate your return to your order, please enclose the delivery note to your return.
If you can't use the return portal for any reason please contact our customer service: email@example.com
As soon as we receive your return, we will refund your purchase costs minus a 4.00€ return fee. Please make sure returns are made within 14 days, unworn, unwashed and in their original conditions with all tags. Please try them on only with underwear. Please try to also include the original MYMARINI-box, this helps preserving our environment.
Returns from Switzerland are handled through our shipping service provider, Meineinkauf.ch. For this purpose, the return label is included in your parcel. Simply stick the return label on your parcel and drop it off at the nearest parcel station.
All other countries
To return your MYMARINI please send it back with a tracking number at your costs to the following address:
MYMARINI SHIPPING DEPARTMENT
Im Haelmenwinkel 3
In order for your return to be processed smoothly, please enclose the delivery note with your return. Once we have received your return, we will refund the purchase price.
IMPORTANT: For returns from non-EU countries, the invoice must be attached to the outside of the parcel and the package must be marked with the word "Return" (handwritten is sufficient). Otherwise, costs of 40 euros plus VAT will be charged.
MYMARINIs can only be returned if they are unworn, unwashed and in their original condition with all tags within 14 days. Please try to also include the original MYMARINI-box, this helps preserving our environment.
Returns with RePack
If you received your order in a RePack, you are welcome to use it for the return shipment to our warehouse in Triberg. Simply pack your return as usual and adjust the size of the RePack with the Velcro. Seal the RePack additionally with an adhesive tape (preferably paper tape). Then carefully stick the return label back to our warehouse in Triberg onto your RePack and make sure that the small flap with the address of RePack is folded INWARDS (not visible).
You can find more detailed instructions on how to use RePack for your return here.