FAQ

SHIPPING & RETURN

What are the shipping costs to my country and how long will the delivery take?
Can I choose express delivery and pay by Bank Deposit?
How can I return my order?
How can I exchange my order?
Do I have to expect custom costs if I order to Switzerland? 
What taxes do I have to pay when ordering from Switzerland?

 

PAYMENT

What payment options are available?
Why was my money not refunded yet?  (credit card)

 

SIZING / STYLES

Why do different styles fit different?
Does a sold out style will get restocked?
Do MYMARINI offer enough support without cups?
What is the right size for me?
Is my MYMARINI right for water sports?

 

CARE

How do I take care of my MYMARINI?
Does my MYMARINI dry fast?

 

STORES

Where can I try on MYMARINIS? 

 

SUSTAINABILITY

What makes MYMARINI sustainable?

 

RETREATS

Do I need to have prior yoga or surf experience?
When do I receive my free MYMARINI?
Do you offer transportation from the airport/train station?
Can I join on my own?
How many people are on a retreat?
Are men allowed to join the retreats as well?

  

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SHIPPING & RETURNS // What are the shipping costs to my country and how long will the delivery take?

GERMANY
DHL standard (2-3 working days) 0 euro (free of charge)
DHL express (1-2 working days) 13 euro

AUSTRIA
DHL standard (3-5 working days) 0 euro (free of charge)
DHL express (2-3 working days) 17 euro

EUROPE
DHL standard (3-5 working days) 0 euro (free of charge)
DHL express (2-3 working days) 23 euro

SWITZERLAND
DHL standard (3-7 working days) 0 euro (free of charge)
DHL express (2-5 working days) 35 euro

NORTH AMERICA (USA & CANADA)
DHL standard (7-18 working days) 0 euro (free of charge)
DHL express (3-8 working days) 40 euro

THE REST OF THE WORLD
DHL standard (7-30 working days) 0 euro (free of charge)
DHL express (5-15 working days) 49 euro

 

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SHIPPING & RETURNS // Can I choose express delivery and pay by Bank Deposit?

The payment option „Bank Deposit“ means that we can ship your order as recently as we receive your payment. If you choose both, Bank Deposit and express delivery for your order the options are contradicting. You can send us your transfer form to service@mymarini.com so that we can make sure to guarantee you a fast delivery.

 

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SHIPPING & RETURNS // How can I return my order? 

To return your MYMARINI simply use our portal for returns at mymarini.com/returns. You just have to fill in your tracking number, which we send ed to you in your order confirmation, and your post code. With the generated return label you can send your return back to us for free. The listed delivery points are only suggestions so you can hand in your return in every acceptance point with the used delivery service. Please make sure returns are made within 14 days, unworn, unwashed and in their original conditions with all tags. Please try them on only with underwear. Please try to also include the original MYMARINI-box, this helps preserving our environment. As soon as you return has arrived and been checked, we will refund your purchase price to your chosen payment option.

 

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SHIPPING & RETURNS // How can I exchange my order?

If you want to exchange your MYMARINI please send us your order back as a 
return. We will refund your purchase price to your chosen payment option and you can place a new order in the color, the style or the size that you want in our online shop.

 

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SHIPPING & RETURNS // Do I have to expect custom costs if I order to Switzerland?

Because Switzerland does not belong to the EU there may be custom costs. If you want to be safe and buy MYMARINI duty-free take a look at our swiss stockists or shop online at GLOBUS.

 

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SHIPPING & RETURNS // What taxes do I have to pay when ordering from Switzerland? 

If you buy from Switzerland there will be no german VAT on your invoice. The purchase amount will stay the same. In case your order is stopped by customs the common fees are due: Swiss VAT and customs duties. Unfortunately we are  not able to change the customs system. Because that Switzerland is not part of Europe your ordered items are goods that get imported to a non - EU country and the customs is interposed.

 

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PAYMENT // What payment options are available?

You can pay with PayPal, credit card, sofort bank transfer and bank deposit.

 

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PAYMENT // Why was my money not refunded yet? (credit card)

As soon as we have your return you will get your purchase amount refunded to the payment method you did choose for your order. If you paid with your 
credit card, the money will be refunded back to it. It can take a while until the amount will be seen on your billing with most of the credit cards. The amounts are cashed up once a month and are then visible on your account. Most of the times the billing is on the 15th of the month.

 

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SIZING & STYLES // Why do different styles fit different?

Actually every different color way fits different. Especially the lighter colors are a little softer and therefore more stretchy. Dark colors as black or navy are firmer and seem to fit a little bit smaller because of that. If you are torn between two sizes choose the bigger one at dark colors and the smaller one at light colors.

 

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SIZING & STYLES // Does a sold out style will get restocked?

If an item or your size is sold out, it doesn’t mean that it won’t be restocked. You can sign to an E-Mail notification for all items that we will produce further. If this option is not available it does mean that we will no longer produce that item.

 

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SIZING & STYLES // Do MYMARINI offer enough support without cups?

We decided to produce our items fully made out of fabric. We do not use underwires, clasps, cups etc. Because of good patterns and the high quality, strong material our MYMARINIS do support very well. Here are all styles that will support you the best.

 

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SIZING & STYLES // What is the right size for me?

To access what size fits you right you can use our size chart. If you are torn between two sizes your height is deciding. If you’re over 175cm we  recommend you to choose the bigger one. We also recommend you to choose the bigger size with items in darker colors like black or navy, those are fitting a little smaller.
The MYMARINIS have to fit tight like a second skin. The fabric will relax in the water but doesn’t go baggy.

 

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SIZING & STYLES // Is my MYMARINI right for water sports?

Many MYMARINIS are perfect for water sports. Find all styles, that support you best in the water, here.

 

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CARE // How do I take care of my MYMARINI?

With the right care your MYMARINI stays beautiful and stretchy for many years.
Rinse your MYMARINI with clear water after swimming in salt water or chlorinated water, for making sure that the color and elasticity stays nice.
Please wash it rarely in the washing machine with less than 30 degrees. It’s better for our environment and less micro plastic gets into the water cycle. 
MYMARINIS with white parts should only be washed by hand. In this way the white stays bright and clean. With a little bit of shampoo you can easily wash away suncream stains, salt or chloride.
We know, white is beautiful but more sensible than other colors.

 

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CARE // Does my MYMARINI dry fast?

Because of our double layered fabric, which makes them wearable on both sides, gives a good support and has a „Mini-Shape-Effect“, they dry a little longer although they are made from a very fast drying material. It takes a while until both layers are fully dried, please make sure it’s not wet anymore before you fold it.

 

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STORES // Where can I try on MYMARINIs?

You can find our products in many stores all over Europe. Take a look at the Store Locator which Store is the closest for you. We are glad if you visit us in our Headquarter store in Hamburg to see the whole collection.

 

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SUSTAINABILITY // What makes MYMARINI sustainable?

We take great care that all MYMARINIs are fair and sustainable produced. The design, the development, the materials and the production take those values in every step. Click here to learn more about all sustainable issus of your MYMARINI.

 

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RETREATS // Do I need to have prior yoga or surf experience?

About the yoga: It is helpful if you have some basic yoga knowledge, but you its definitely not a must.
Our instructors will safely guide and introduce you to the yoga principles and will offer suitable adjustments according to your level of experience.
All levels are welcome!
About the surf: No, there is no need to have any surf experience. If there are different surf levels within our retreat group, then we divide the groups into “beginners" and “advanced".

 

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RETREATS // When do I receive my free MYMARINI?

As soon as the entire retreat fee has been balanced, we will send you your favourite and desired MYMARINI to your home.

 

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RETREATS // Do you offer transportation from the airport/train station?

Yes, on each retreat we can offer or arrange transportation from the recommended airport/train station for you.
We will inform you about the details during the booking process.

 

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RETREATS // Can I join on my own?

Yes, absolutely. We even recommend joining a retreat on your own, so you can completely be yourself. You will soon meet a supportive group of wonderful people and make new friends. Besides, we do our best to make you feel home!

 

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RETREATS // How many people are on a retreat?

There are between 6 - 12 people on a retreat.

 

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RETREATS // Are men allowed to join the retreats as well?

Yes. Unfortunately we can’t offer them a MYMARINI, but feel free to bring your partner or a friend of they are interested.

 

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