Shipping & Returns

What are the shipping costs to my country and how long will the delivery take?

GERMANY
DHL Standard GoGreen (2-3 working days) 4,90 euro
DHL Express GoGreen (1-2 working days) 11 euro

AUSTRIA
DHL Standard GoGreen (3-5 working days) 8,90 euro
DHL Express GoGreen (2-3 working days) 15 euro

EUROPE
DHL Standard GoGreen (3-5 working days) 8,90 euro
DHL Express GoGreen (2-3 working days) 21 euro

SWITZERLAND & UK
DHL Standard GoGreen (7-10 working days) 8,90 euro
DHL Express GoGreen (2-5 working days) 28 euro

NORTH AMERICA (USA & CANADA)
DHL Express GoGreen (10-30 working days) 37 euro

THE REST OF THE WORLD
DHL Express GoGreen (10-30 working days) 44 euro

Can I choose express delivery and pay by Bank Deposit?

The payment option „Bank Deposit“ means that we can ship your order as recently as we receive your payment. If you choose both, Bank Deposit and express delivery for your order the options are contradicting. You can send us your transfer form to service@mymarini.com so that we can make sure to guarantee you a fast delivery.

How can I return my order?

To return your MYMARINI simply use our portal for returns at mymarini.com/returns. You just have to fill in your tracking number, which we sended to you in your order confirmation, and your post code. With the generated return label you can send your return back to us for free. The listed delivery points are only suggestions so you can hand in your return in every acceptance point with the used delivery service. To make it easier for us to allocate your return to your order, please enclose the delivery note to your return. Please make sure returns are made within 14 days, unworn, unwashed and in their original conditions with all tags. Please try them on only with underwear. Please try to also include the original MYMARINI-box, this helps preserving our environment. As soon as you return has arrived and been checked, we will refund your purchase price to your chosen payment option.

When you want to return your MYMARINI from any country besides Germany & Austria our portal can't be used. Please return your MYMARINI to this address:

MYMARINI SHIPPING DEPARTMENT
Im Haelmenwinkel 3
D-78098 Triberg

For returns from non-EU countries, the invoice must be attached to the outside of the parcel and the package must be marked with the word "Return" (handwritten is sufficient). Otherwise import duties may apply. To make it easier for us to allocate your return to your order, please enclose the delivery note to your return.

How can I exchange my order?

If you want to exchange your MYMARINI please send us your order back as a return. We will refund your purchase price to your chosen payment option and you can place a new order in the color, the style or the size that you want in our online shop. For returns from non-EU countries, the invoice must be attached to the outside of the parcel and the package must be marked with the word "Return" (handwritten is sufficient). Otherwise import duties may apply.

Do I have to expect custom costs if I order to Switzerland or to the UK?

Because Switzerland and the UK do not belong to the EU there may be custom costs. If you want to be safe and buy MYMARINI duty-free from Switzerland, take a look at our swiss stockists or shop online at GLOBUS. Unfortunately, in the UK we don´t have stockists yet.

What taxes do I have to pay when ordering from Switzerland or from the UK?

If you buy from Switzerland or the UK, there will be no german VAT on your invoice. The purchase amount will stay the same. In case your order is stopped by customs the common fees are due: Swiss VAT/GB VAT and customs duties. Unfortunately we are not able to change the customs system. As Switzerland and the UK are not part of the EU, your ordered items are goods that get imported to a non - EU country and the customs is interposed.

Payment

What payment options are available?

You can pay with PayPal, credit card, sofort bank transfer and bank deposit.

Why was my money not refunded yet? (credit card)

As soon as we have your return you will get your purchase amount refunded to the payment method you did choose for your order. If you paid with your credit card, the money will be refunded back to it. It can take a while until the amount will be seen on your billing with most of the credit cards. The amounts are cashed up once a month and are then visible on your account. Most of the times the billing is on the 15th of the month.

Sizing & Styles

Why do different styles fit different?

Actually every different color way fits different. Especially the lighter colors are a little softer and therefore more stretchy. Dark colors as black or navy are firmer and seem to fit a little bit smaller because of that. If you are torn between two sizes choose the bigger one at dark colors and the smaller one at light colors.

Will sold-out styles get restocked?

If an item or your size is sold out, it doesn’t mean that it won’t be restocked. You can sign to an E-Mail notification for all items that we will produce further. If this option is not available it does mean that we will no longer produce that item.

Do MYMARINI offer enough support without cups?

We decided to produce our items fully made out of fabric. We do not use underwires, clasps, cups etc. Because of good patterns and the high quality, strong material our MYMARINIS do support very well. Here are all styles that will support you the best

What is the right size for me?

To access what size fits you right you can use our size chart. If you are torn between two sizes your height is deciding. If you’re over 175cm we recommend you to choose the bigger one. We also recommend you to choose the bigger size with items in darker colors like black or navy, those are fitting a little smaller.
The MYMARINIS have to fit tight like a second skin. The fabric will relax in the water but doesn’t go baggy.

Is my MYMARINI right for water sports?

Many MYMARINIS are perfect for water sports. Find all styles, that support you best in the water, here.

Care

Does my MYMARINI dry fast?

Because of our double layered fabric, which makes them wearable on both sides, gives a good support and has a „Mini-Shape-Effect“, they dry a little longer although they are made from a very fast drying material. It takes a while until both layers are fully dried, please make sure it’s not wet anymore before you fold it.

How do I care for my MYMARINI the right way?

It is very important to us that you enjoy your MYMARINI for a long time and that it stays beautiful for many years! Please wash your MYMARINI in the washing machine only rarely, and no more than 30 degrees. Use environmentally friendly detergent and to avoid microplastic we recommend the Guppy Friend wash bag. If possible, after bathing in salt or chlorine water, rinse it with clear water to preserve the colors and elasticity. Special feature for MYMARINIs with white fabric: To keep the white fabric bright for a long time, please wash your MYMARINI only by hand. With a little shampoo, residues of sunscreen, salt and chlorine can be easily removed. Check out our HOW TO CARE page for the best way to care for your MYMARINI and RETREAT WEAR.

Stores

Where can I try on MYMARINIs?

You can find our products in many stores all over Europe. Take a look at the Store Locator which Store is the closest for you. We are glad if you visit us in our Headquarter store in Hamburg to see the whole collection.

Sustainability

What makes MYMARINI sustainable?

We take great care that all MYMARINIs are fair and sustainable produced. The design, the development, the materials and the production take those values in every step. Click here to learn more about all sustainable issus of your MYMARINI.